Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)

Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day,

– on which you or a third party named by you, who is not the carrier, took possession of the goods, provided you have ordered one or more goods as part of a single order and this order is delivered as a single shipment;

– on which you or a third party named by you, who is not the carrier, took possession of the last item of goods, provided you have ordered several goods as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us (Franken-Group GmbH, Meierweg 8, 32108 Bad Salzuflen, Phone: 05222 / 3633635, Email: info@frankengroup.de) by means of a clear statement (e.g., a letter or email) of your decision to withdraw from this contract. You may use the enclosed sample withdrawal form, although this is not mandatory.

You can also submit the statement electronically via our website. We will confirm receipt of your withdrawal to you without delay by email.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than within 14 days from the day on which we received notification of your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is the earliest.

You must return the goods no later than 14 days from the day on which you inform us of the withdrawal from this contract.

You will bear the direct cost of returning the goods.

Loss of Value

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

– for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

– for the supply of goods that can spoil quickly or whose expiry date would soon be exceeded;

– for the supply of alcoholic beverages whose value is dependent on fluctuations in the market that cannot be controlled by us and which may occur within the withdrawal period, if delivery cannot take place earlier than 30 days after the conclusion of the contract;

– for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of:

– sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;

– goods which, after delivery, have been inseparably mixed with other items due to their nature;

– sealed audio or video recordings or sealed computer software, if the seal has been removed after delivery.

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Service Policy on Return Shipping Costs

Regardless of the statutory basic rule under which you as the buyer bear the costs of returning the goods, we offer you the following voluntary service:

Returns Due to an Error Caused by Us or the Shipping Service Provider

In the case of a defect or error for which we or our shipping service provider (DHL) are responsible, we will cover the return shipping costs in full. In these cases, you will receive a free return label from us.

This applies in particular to:

– incorrect delivery (you received a different item than what you ordered),

– transport damage,

– damaged packaging affecting the goods,

– missing items within a shipment,

– defective or faulty goods upon receipt.

In these cases, please contact us at info@frankengroup.de before returning the item, so that we can document the process and send you the return label. A brief description of the fault, along with a photo where possible, helps us process your case more quickly.

Returns for Other Reasons

In all other cases – in particular in the event of withdrawal due to dissatisfaction, lack of use, or an incorrect order – you as the buyer bear the return shipping costs yourself. This corresponds to the statutory provision under § 357 (6) of the German Civil Code (BGB). The purchase price will be refunded to you in full once the goods have been received and inspected.

Note on Statutory Rights

Your statutory rights arising from warranty claims (§§ 434 et seq. BGB) remain unaffected by this service policy. In the case of legitimate warranty claims, we will bear the return shipping costs regardless of the above policy.

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Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

– To Franken-Group GmbH, Meierweg 8, 32108 Bad Salzuflen, Email: info@frankengroup.de

– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)

– Ordered on (*) / received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.