General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Franken-Group GmbH) via the website www.frankengroup.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions is objected to.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

A business (entrepreneur) is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.

§ 2 Formation of the Contract

(1) The subject matter of the contract is the sale of goods.

(2) By listing a product on our website, we make you a binding offer to conclude a purchase contract via the online shopping cart system.

(3) The contract is formed via the online shopping cart system as follows:

– The goods intended for order are placed in the shopping cart. You may make changes there at any time.

– After clicking the "Checkout" or "Continue to Order" button and entering your personal details as well as selecting the payment and shipping terms, an order overview will be displayed to you.

– If you use an instant payment system (e.g., PayPal, Amazon Pay, Sofort/Klarna), you may be redirected to the payment service provider and then returned to the shop afterward.

– Before submitting the order, you can check and change all details, or cancel the order.

– By submitting the order via the corresponding button (e.g., "order with obligation to pay"), you accept the offer in a legally binding manner.

(4) Individual requests for quotes are non-binding. We will send you a binding offer, which you can accept within 5 days.

(5) Order processing is carried out by email. Please ensure that the email address you provide is correct and able to receive emails.

§ 3 Special Agreements Regarding Offered Payment Methods

(1) Klarna

We offer payments via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The Klarna terms apply for use, viewable at:

– Invoice: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice

– Installment purchase / account: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/account

– Pay in 3 installments: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/paylaterin3

A positive credit check is a prerequisite.

 

(2) PayPal / PayPal Checkout

If you select this payment method, processing is carried out via PayPal (Europe) S.à.r.l. et Cie, S.C.A., Luxembourg.

The terms of PayPal apply:

https://www.paypal.com/de/webapps/mpp/ua/legalhub-full

§ 4 Right of Retention, Reservation of Title

(1) A right of retention exists only with respect to claims arising from the same contractual relationship.

(2) The goods remain our property until payment has been made in full.

§ 5 Warranty

(1) The statutory liability for defects applies.

(2) Consumers should inspect goods upon delivery and report defects as soon as possible. Failure to report a defect does not affect your statutory claims.

(3) Characteristics that deviate from the objective requirements are considered agreed only if you were informed about them prior to the conclusion of the contract.

§ 6 Choice of Law, Place of Performance, Jurisdiction

(1) German law applies. For consumers, this applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of their country of residence.

(2) For businesses, our registered office is the place of performance and jurisdiction.

(3) The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

II. Customer Information

1. Identity of the Seller

Franken-Group GmbH

Meierweg 8

32108 Bad Salzuflen

Germany

Phone: +49 5222 36336711

Email: info@frankengroup.de

We do not participate in dispute resolution proceedings before a consumer arbitration board.

2. Information on the Formation of the Contract

Takes place in accordance with § 2 of our Terms and Conditions.

3. Contract Language, Storage of the Contract Text

(3.1) The contract language is German.

(3.2) The contract text is not stored in full. You can save or print the details before submitting your order.

(3.3) In the case of individual quote creation, we will send the contract text by email.

4. Codes of Conduct

We have subjected ourselves to the quality criteria of Trusted Shops GmbH:

https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

5. Essential Characteristics of the Goods or Service

The essential characteristics can be found on the respective product page.

6. Prices and Payment Terms

(6.1) All prices include taxes.

(6.2) Shipping costs are shown separately.

(6.3) Costs of money transfer are to be borne by the customer if payment was initiated from outside the EU.

(6.4) The available payment methods can be viewed in the shop.

(6.5) Payments are due immediately, unless otherwise agreed.

7. Delivery Conditions

(7.1) Delivery times and any restrictions can be viewed in the shop.

(7.2) For consumers, the risk of accidental loss passes only upon handover of the goods.

8. Statutory Liability for Defects

The rules set out in § 5 of our Terms and Conditions apply.

 

III. Supplementary Provision on Return Shipping Costs (Part of the Terms and Conditions & Customer Information)

§ 7 Return Shipping Costs in the Event of Withdrawal

(1) In the event of withdrawal, you as the buyer bear the direct costs of returning the goods. This corresponds to the statutory provision under § 357 (6) of the German Civil Code (BGB).

(2) Regardless of this statutory basic rule, we voluntarily cover the return shipping costs in full in the following cases:

– in the case of an error for which we are responsible, in particular incorrect delivery, missing items within a shipment, or a defect or fault in the goods upon receipt;

– in the case of an error for which the shipping service provider (DHL) is responsible, in particular transport damage or damaged packaging affecting the goods.
In these cases, you will receive a free return label from us. Please contact us at info@frankengroup.de before returning the item.

(3) In all other cases – in particular in the event of withdrawal due to dissatisfaction, lack of use, or an incorrect order – you bear the return shipping costs yourself.

(4) Your statutory rights arising from warranty claims (§§ 434 et seq. BGB) remain unaffected by this provision.